[US DIRECT] ENGWE X5 10Ah 48V 240W 14In Chainless Folding Electric Bike with Removable Battery 30Km/H Top Speed E Bike

Thank you for choosing Zylo Vault! Your satisfaction is our priority, and we aim to deliver your orders with efficiency and care. Please take a moment to review our shipping policy:

Shipping Fees and Delivery Times:

We currently ship to the United States, Australia, the United Kingdom, the European Union, and the rest of the world.

The checkout page will display the exact shipping cost, which varies based on the size of the product. 

United States & Canada:

• Standard Shipping: (8 to 14 days)
• Express Shipping:  (5 to 8 days)

Australia & United Kingdom:

• Express Shipping: (5 to 8 days)

European Union & Rest of the World:

• Standard Shipping: (8 to 17 days)

Free Shipping

On orders above $59, shipping is always free to all countries.

Order Processing Timeline:

• Orders typically take 4-5 business days to process (Production will take an extra two days because our items are hand-sewn and are only made when an order is placed)

- Manufacturing: 2 business days
- Packaging and Quality Checking: 1 business day
- Shipping and Customs Clearance: 1-2 business days

Tracking Information:

• Tracking numbers will be updated via email after customs clearance (4–5 days following the date of the customer's purchase)
• Tracking status will become active 1-2 days after the tracking update email. Please check your email confirmation or tracking updates, as the email can be found in your spam folder.

Delivery Address:

• Address changes are supported within 3 days of purchase; after that, changes are not supported. Please email pucoca.offical@gmail.com as soon as possible if you need to modify your address.

Lost or Stolen Packages:

• We will assist with lost or stolen packages. Please contact us within 2 working days if your order is confirmed delivered but not received.

Customs and Duties:

• Customers are responsible for taxes and customs duties in their respective countries.

Contact Us:

• For any questions or concerns regarding your order or our shipping policy, contact our customer support at Support@zylovault.com
• Available from 8 am to 8 pm, Monday to Friday.

Email Communication:

• Please check your email for order confirmation, tracking updates, and support. If you encounter any issues, don't hesitate to reach out to our dedicated customer support team.

Note: Shipping rates and times are subject to change. Please check our website for the most up-to-date information.

Thank you for being a valued customer at Pucoca! We appreciate your business.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.