Product information:
Name: Cute lying cat
Filling: down cotton
Purpose: Throw Pillow / Lying Pillow / Sleeping Pillow
Fabric: Stretch soft velvet fabric
Reminder: Maintenance of plush toys
1. Keep the room clean to minimize dust, and clean the surface of the toy with clean, dry and soft tools frequently.
2. Avoid long-term sunlight and keep the inside and outside of the toy dry.
3. When cleaning, you can take necessary measures according to the size. If the size is small, you can use tape to dip the parts that are afraid of abrasion, and directly put it in the washing machine for soft washing, spin dry, hang in a cool place to dry, and intermittently pat the toy to make it The fur, the filling is fluffy and soft. For large toys, you can find the filling seam, cut the stitches, and take out the special parts of the filling (eyelen cotton). Wash and dry the outer skin, then put the stuffing in the toy skin, shape it, and sew.
4. For wool/cloth or dolls equipped with high-intelligence electronics, machine cores, and speakers, the electronic components (some are not waterproof) or batteries must be taken out before cleaning to prevent water damage.
5. After the cleaned toy is dry, use a clean comb or similar tool to comb it neatly in the direction of the fur to make the fur smooth and beautiful.
6. Check whether the internal organs of plush toys are clean and hygienic. Unqualified toy stuffing includes discarded plastic, fiber rope, paper scraps, and even black cotton which is banned by the state.
7. Twist the eyes, nose, and mouth of the plush toy to see if it is firm. If the small parts on the toy do not meet the national standards, it is considered a substandard product.
8. For good health, the plush toys should be disinfected and cleaned regularly.
9. Simple and easy method of sterilization and disinfection, you can use a steam iron with higher power to gently reciprocate the hair on the fluff, which also has a certain sterilization and decontamination effect.
10. The key to washing plush toys at home: For toys with few small parts, they can be hand-washed or machine-washed in warm water at 30-40℃. Neutral laundry detergent can be used for cleaning. For plush toys, cashmere detergent will have a better effect. better.
Size Information:
Size: 110/95/75 cm
Package Content:
Pillow*1
Thank you for choosing Zylo Vault! Your satisfaction is our priority, and we aim to deliver your orders with efficiency and care. Please take a moment to review our shipping policy:
Shipping Fees and Delivery Times:
We currently ship to the United States, Australia, the United Kingdom, the European Union, and the rest of the world.
The checkout page will display the exact shipping cost, which varies based on the size of the product.
United States & Canada:
- Standard Shipping: (8 to 14 days)
- Express Shipping: (5 to 8 days)
Australia & United Kingdom:
- Express Shipping: (5 to 8 days)
European Union & Rest of the World:
- Standard Shipping: (8 to 17 days)
Free Shipping
On orders above $59, shipping is always free to all countries.
Order Processing Timeline:
- Orders typically take 4-5 business days to process (Production will take an extra two days because our items are hand-sewn and are only made when an order is placed)
- Manufacturing: 2 business days
- Packaging and Quality Checking: 1 business day
- Shipping and Customs Clearance: 1-2 business days
Tracking Information:
- Tracking numbers will be updated via email after customs clearance (4–5 days following the date of the customer's purchase)
- Tracking status will become active 1-2 days after the tracking update email. Please check your email confirmation or tracking updates, as the email can be found in your spam folder.
Delivery Address:
- Address changes are supported within 3 days of purchase; after that, changes are not supported. Please email pucoca.offical@gmail.com as soon as possible if you need to modify your address.
Lost or Stolen Packages:
- We will assist with lost or stolen packages. Please contact us within 2 working days if your order is confirmed delivered but not received.
Customs and Duties:
- Customers are responsible for taxes and customs duties in their respective countries.
Contact Us:
- For any questions or concerns regarding your order or our shipping policy, contact our customer support at Support@zylovault.com
- Available from 8 am to 8 pm, Monday to Friday.
Email Communication:
- Please check your email for order confirmation, tracking updates, and support. If you encounter any issues, don't hesitate to reach out to our dedicated customer support team.
Note: Shipping rates and times are subject to change. Please check our website for the most up-to-date information.
Thank you for being a valued customer at Pucoca! We appreciate your business.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.